Viva Aerobus and Incode are Digitalizing the Airport Experience in Mexico

Industries: Travel, Aviation
Use Cases: Frictionless Travel, Check-In, Bag Drop, Boarding, Lounge Access
Solution: Incode Omni

BENEFITS:

• Streamlined and automated passenger journey across multiple touchpoints
• Significantly reduced waiting times and improved passenger experience
• Enhanced security and fraud detection capabilities
• Up to 70% time savings for operations like bag drop

CLIENT:

VivaAerobus, a prominent low-cost airline based in Mexico, collaborated with Incode Technologies to enhance the airport experience for its passengers. This partnership aimed to streamline airport processes, improve security measures, and create a more seamless and enjoyable travel experience.

CONTEXT:

VivaAerobus, Mexico’s fastest growing airline, recognized the need to adapt to the evolving landscape of air travel. With the rise of technology and the demand for touchless, personalized experiences, the airline sought a solution that would address these challenges while maintaining the high standards of safety and customer satisfaction. By leveraging Incode’s cutting-edge identity verification technology, VivaAerobus aimed to modernize their operations and stay ahead in the competitive aviation industry.

CHALLENGES:

In the fast-paced and highly regulated aviation industry, VivaAerobus faced several key challenges:

• Need for Efficiency: Long queues and time-consuming manual processes were impacting passenger satisfaction and operational efficiency. The airline needed a more streamlined approach to various airport processes.
• Security Concerns: Ensuring the highest level of security without compromising on speed or passenger experience was a critical requirement. VivaAerobus needed advanced fraud detection capabilities to counter identity-related threats.
• Technological Integration: Integrating new technology into existing airport infrastructure needed to be seamless to avoid operational disruptions. This required a solution that could work with current systems and equipment.
• Diverse Passenger Base: Catering to a wide range of passengers with different needs and levels of technological familiarity required an intuitive and user-friendly solution.

SOLUTION:

Incode developed and implemented a comprehensive, biometrics-based identity verification system for VivaAerobus. The system was designed to cover multiple touchpoints in the airport experience, from web check-in and bag drop to boarding and lounge access. Here’s how the system was implemented:

• Biometric Web Check-In: Passengers can now check in online using a biometric verification process. A secure and quick process ensures that passengers’ identities are verified without the need for physical documents at check-in, except as required by law.
• Automated Bag Drop: With biometric technology, the bag drop process has been significantly streamlined. Passengers can drop off their luggage quickly and securely, with the system verifying their identity in seconds.
• Airport Arrival & Boarding: Upon arrival at the airport and during boarding, passengers are verified using the Incode’s biometric system. This ensures a fast, secure, and hassle-free experience, eliminating the need for manual document checks.
• Lounge Access: For lounge access, biometric verification allows for a seamless and exclusive entry experience for eligible passengers, maintaining high security standards.

RESULTS:

• Efficient Travel Experience:
The adoption of biometrics in air travel has dramatically improved operational efficiency. Passengers now enjoy a smoother journey, with significantly reduced time at each touchpoint. The bag drop process, for instance, has seen a time-saving improvement of up to 70%.

• Advanced Security:
The integration of Incode’s technology has enhanced security measures at various airport touchpoints. The use of biometrics significantly reduces the risk of identity fraud, ensuring that each passenger is accurately verified.

• Improved Passenger Experience:
The system’s user-friendly interface and efficient processes have led to a notably improved passenger experience. The seamless travel process, from check-in to boarding, has resulted in high levels of passenger satisfaction.

• Operational Excellence:
Beyond passenger experience, the new system has enhanced overall operational efficiency for VivaAerobus. Automated processes have reduced the workload for airport staff, allowing them to focus more on passenger service and less on administrative tasks.

SUMMARY

The collaboration between VivaAerobus and Incode has set a new benchmark in the aviation industry, particularly in Latin America. By embracing biometric technology and advanced identity verification, VivaAerobus has not only streamlined its airport operations but also set a new standard in passenger experience. This partnership showcases how technology can be used to address complex challenges in the aviation sector, creating a win-win situation for both the airline and its passengers. As a result of this innovative approach, VivaAerobus has significantly improved operational efficiency, security, and passenger satisfaction, demonstrating the transformative potential of identity verification technology in the travel industry.
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About Incode

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identity online to power a world of digital trust. Incode’s revolutionary identity solutions are unleashing the business potential of universal industries including the world’s largest financial institutions, governments, retailers, hospitality organizations, and gaming establishments by reducing fraud and ultimately, transforming human interactions with data, products, and services.