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Fraud

Impossible travel

When the same account is used from two places too far apart for one person to have traveled between them in the time available.

If an account signs in from one country and, ten minutes later, from another on the other side of the world, the person could not have made that journey.

FAQ

Frequently asked questions

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What is impossible travel?

Impossible travel is when the same account is used from two locations too far apart for one person to travel between them in the time that passed.

How is impossible travel detected?

The system compares the estimated locations and times of consecutive logins, works out the speed needed to travel between them, and flags speeds that are not realistic.

Does impossible travel always mean fraud?

No. VPNs, proxies, mobile networks, and imprecise geolocation can all create false alarms, so teams combine it with other signals.

How should a service respond to an impossible travel alert?

Proportionately, for example with a step-up check such as a one-time passcode or a fresh selfie, so a genuine customer can pass and an attacker is stopped.

What data does impossible travel detection use?

Timestamps and IP geolocation, often combined with device recognition and other risk signals.